Terms and conditions

Terms and Conditions for E B Hosting LTD v.1

The following terms apply at E B Hosting LTD trade as of 30 March 2019 and replace any previous version of these terms and conditions.

1. Subscription

A E B Hosting LTD web space subscription provides access to the use of E B Hosting LTD’s mail servers. All subscriptions include an unlimited number of e-mail accounts. A E B Hosting LTD web space subscription automatically  gives the user the right to set up a website. The amount of disk space available depends on the type of subscription
chosen. Subscription periods last for 12 months at a time. 30 days before a 12-month subscription period, the subscription is automatically prolonged, unless the subscription is cancelled as stated in section 1.6. Free subscriptions are automatically prolonged at the end of the free subscription period unless the subscription is cancelled as stated in section 1.7.
In relationships between consumer and retailer, a right of withdrawal exists by which the customer has the right of withdrawing an order until 14 days after placing the order but domains are unique and web spaces are individually manufactured and customized for the domain. For a faster delivery of the product, E B Hosting LTD will usually begin the manufacturing and customizing of the product as soon as the order is received. By ordering, the customer accepts that any right of withdrawal will be dismissed as soon as E B Hosting LTD has started processing the ordered product.

1.1 Use

Subscribers are not permitted to store large amounts of data on the server for free download or reading without prior agreement with E B Hosting LTD. Illegal material is not permitted on any of E B Hosting LTD’s servers, whether this be images, film clips, other types of files or link to unlawful photos or similar material. For example, unlawful material is, but not limited to, copyright protected material or other material you are not entitled to publish or store according to legislation. Not is it permitted to store erotic, pornographic or other offensive material on servers owned by E B Hosting LTD. It is entirely E B Hosting LTD’s decision to determine whether material belongs to one or more of the above categories, and the company
reserves the right to delete any such material at any time without notice. In the event of such material being deleted the customer cannot advance any claim against E B Hosting LTD related to the deletion. Traffic is basically unlimited. However, traffic must be normal in nature and not disrupt that of other customers. If a customer’s traffic disrupts that of
others, E B Hosting LTD reserves the right to close the customer’s web space without notice and/or make a separate charge for the traffic. E B Hosting LTD reserves the absolute right to decide whether or not traffic is excessive. On closure of a web space, no refund will be made of any subscription paid in advance. Unwanted (spam) mail must not be
sent from E B Hosting LTD’s servers. In the event of transgression of this rule, E B Hosting LTD reserves the right to inform the relevant authority and submit log details etc. to that authority. E B Hosting LTD reserves the right to demand payment for time spent in relation to such information and its submission to the relevant authority.

 

1.2 Scripts

E B Hosting LTD provides unlimited access to standard scripts and the use of other scripts. However, the use of other scripts is only permitted as long as it does not burden the servers to an unreasonable degree.

 

1.3 Templates (web designs)

All templates placed at the disposal of customers by E B Hosting LTD remain the property of E B Hosting LTD regardless of whether individual templates have been modified or not. No templates placed at customers’ disposal by E B Hosting LTD may be distributed to others on either a commercial or non-commercial basis. All templates are
provided with non-exclusive rights. In the event that E B Hosting LTD feels obliged to withdraw the right of use of a template, E B Hosting LTD cannot be held responsible for any loss (direct or indirect) on the part of the customer as a result of the withdrawal. Nor is E B Hosting LTD responsible for any errors or deficiencies of templates or access to
them.

 

1.4 Operational reliability

E B Hosting LTD reserves the right to limit/reduce the usage of products if required for operational or security reasons. For reasons of operation and security, E B Hosting LTD also reserves the right to access customers’ user data. In such event, the staff of E B Hosting LTD will be subject to professional secrecy. All other access to user data requires the
acceptance of the customer or a court order. Although the spam and virus filters placed at the disposal of customers minimise the risk of their receiving unwanted mails, E B Hosting LTD does not guarantee that customers will not receive unwanted mail.

 

1.5 Responsibility

The customer’s use of a E B Hosting LTD subscription is entirely at his/her own risk. E B Hosting LTD cannot be held responsible for the contents, including accuracy, lawfulness, completeness etc. of the information which the customer receives or sends via the Internet.E B Hosting LTD is liable in accordance with applicable law, subject to the following
limitations:

E B Hosting LTD’s responsibility does not include operating loss, loss of data, loss of profit, loss of goodwill or any other indirect loss that the customer suffers as a result of E B Hosting LTD’s or third party’s products. E B Hosting LTD is not liable for losses resulting from interruptions, disturbances or changes that E B Hosting LTD deemed necessary for technical, maintenance and operational reasons or required by the authorities, unless E B Hosting LTD has neglected to limit the resulting inconveniences. E B Hosting LTD is not liable for any loss or damage caused by the customer’s own IT environment or caused by the customer or by third parties. E B Hosting LTD is not liable for any loss or damage caused by a force majeure event. In all cases, regardless of the cause, E B Hosting LTD’s total liability for loss or damage is limited to the amount paid by the customer to E B Hosting LTD in the year in which the loss or damage
occurred.

1.6 Cancellation of subscriptions

A subscription can be cancelled at any time by the customer. Since the subscription period lasts for 12 months and is automatically prolonged 30 days before the end of each 12-month period, a cancellation must be received by E B Hosting LTD 30 days before the 12-month subscription period, at the latest. The unused portion of any advance payment will not be refunded. If the cancellation is not sent to E B Hosting LTD in time, the customer is obliged to pay the subscription fee for the following 12-month period. Cancellation is possible by contacting the E B Hosting LTD Support who via e-mail will send a link to cancellation of the subscription. The mail is sent to the e-mail address which is registered under the subscription’s contact information. The customer must click the sent link and confirm the cancellation, by entering the password of the subscription. Cancellation can also be done by sending a signed letter by mail or fax.

Example:

If the subscription was ordered January 1st 2016 the subscription lasts until December 31st 2016. If the customer does
not wish to continue the subscription for the following year (2009), the subscription must be cancelled before
November 30, 2016.

When E B Hosting LTD has received a cancellation, the customer will automatically be given a notice of receipt, displayed on the front page of the customer’s Control Panel. The customer will also receive a notice of receipt via e-mail regarding the cancellation from E B Hosting LTD. If the customer cannot see any such receipt on the front page of the E B Hosting LTD Control Panel within eight days he or she must send a new cancellation. If E B Hosting LTD chooses to terminate specific subscription types or special services, E B Hosting LTD may cancel a subscription with one month’s notice. In such circumstances, the unused portion of any advance payment will as an exception be refunded. If  E B Hosting LTD makes significant changes which depreciate the Terms and Conditions, customers shall be entitled to cancel their subscriptions with one month’s notice. The unused portion of any advance payment will also, as an exception, be
refunded. The subscription must in no way be used to gain unauthorised access to systems connected to the Internet. If any such activities or criminal acts come to the notice of E B Hosting LTD, regardless of the country the laws of which underlie the violation, the subscription will be immediately terminated and E B Hosting LTD reserves the right to pass on all relevant information to the relevant authorities. E B Hosting LTD also has the right to annul a subscription without notice with immediate effect and without compensation or reimbursement of any kind if the customer does not abide by these Terms and Conditions, if a party wastes or abuses resources available on the Internet, disrupts the functionality of the Internet, infringes netiquette valid at any given moment, e.g. by passing on information about other people’s private affairs or in other ways inconveniencing other users of the Internet. Data from homepages and mail systems will generally be deleted seven days after termination of a subscription.

1.7 Cancellation of free subscriptions

A free subscription can be cancelled at any time by the customer. Since the free subscription is automatically prolonged at the end of the free subscription period, a cancellation must be received by E B Hosting LTD before the start of the next subscription period, at the latest. If the cancellation is not sent to E B Hosting LTD in time, the customer is obliged to pay the subscription fee for the following 12-month period.

2. Domains

On ordering a domain, the buyer/cardholder must declare that the person registering accepts that use of the domain name does not violate the name or trademark rights of third parties or otherwise be considered to contravene legislation. Domain names are registered in the customer’s own name and at the request of the customer. In this respect, E B Hosting LTD  acts as an intermediary. E B Hosting LTD will inform the customer when the registration of the domain name has taken place. E B Hosting LTD assumes no responsibilities for the domain name if it is transferred or cancelled, or if the web space is deleted. The domain name will be “registered with” / “transferred to” E B Hosting LTD’s partners. These may be with domain registrars or directly with the individual domain administrator of the Top Level Domain concerned. At the end of each subscriptionperiod the customer will receive an invoice from E B Hosting LTD for the annual domain fee, unless otherwise stated. This applies regardless of whether the domain is pointed to DNS servers at E B Hosting LTD  or someplace else. In the event of wrongly ordered domains (spelling mistakes, name errors or similar) the registration fee will not be repayable. E B Hosting LTD will, however, endeavour to correct the domain name so long as
registration has not yet taken place. If E B Hosting LTD is responsible for submitting an erroneous order of a domain name, E B Hosting LTD will either refund the registration fee or offer registration of the correct domain name. It is the customer’s own responsibility to keep E B Hosting LTD and possible top-level domain authorities updated regarding changes of address or other contact information.

 

3. Special conditions for products and services

3.1 Add-on products

E B Hosting LTD provides its customers with the ability to purchase products and services (add-on products) in addition to their web hosting subscription. Current E B Hosting LTD add-on products are Webshop, Backup & Restore and Domain Privacy. Certain add-on products may not be available to all customers.

3.2 Add-on product orders

When ordering the add-on product, the customer will have the option to pay with credit card, PayPal or another real-time payment method. On the first invoice the customer will be billed for the amount of months remaining until the annual renewal of the customer’s web space subscription. If an invoice for the customer’s web space subscription has already been issued, the customer will be billed for the period until the next annual renewal. Money back guarantee: If the customer is not satisfied with the product, E B Hosting LTD offers a 15-day money back
guarantee from the day the customer have ordered the product.

3.3 Add-on product subscription

After the initial period the customer’s add-on product subscription will follow the customer’s normal web space subscription. After the initial period the billing period is annual. The current product prices can be found on the E B Hosting LTD website www.easy-business-hosting.co.uk.

3.4 Add-on product cancellation

The customer may cancel the product subscription until 30 days before the next subscription period. A customer who wants to cancel the subscription must contact the E B Hosting LTD support. If the customer cancels the web space subscription on which the add-on product subscription is linked, the add-on product subscription will automatically be
cancelled to the same date.

3.5 Add-on products from third parties

E B Hosting LTD provides its customers with the ability to order certain third-party services. Customers of E B Hosting LTD  are bound by the conditions of such third party services and should make themselves familiar with their terms and conditions. E B Hosting LTD may stop providing the third party products and services or any updates thereto at any time
without notice or any further liability to its customers. Current third party add-on products are RushFiles cloud storage, SiteLock website security and MarketGoo search engine optimizer. Certain add-on products may not be available to all customers.

4.General

Subscribers to E B Hosting LTD’s products must be minimum 18 years of age.

4.1 Use of customer information

A web space subscription at E B Hosting LTD includes automatic registration of the customer’s name, address and e-mail in E B Hosting LTD’s mailing list. Customers who do not wish to be registered in this way must inform E B Hosting LTD  of this themselves.

 

4.2 Contact

Questions regarding support, sales and accounting are answered 24/7 via online chat and e-mail within 24 hours, as far as this is possible. E B Hosting LTD does not provide contact by telephone.

4.3 Address information

Customers are required to inform E B Hosting LTD of their current place of residence and email address. This is to be done via the Control Panel, on which address information can be changed.

4.4 Payment of subscriptions

Web space subscriptions are paid – regardless of subscription type – in advance for a period of 12 months. Payment in advance will not be refunded unless otherwise expressly stately elsewhere in these Terms and Conditions.

 

4.5 Terms of payment

All payments made online by the customer using Dankort, Eurocard, MasterCard, VISA, VISA Electron or JCB are free of any charges levied by E B Hosting LTD. When sending an invoice by mail, E B Hosting LTD reserves the right to charge a fee covering the costs. E B Hosting LTD’s products/services are specially adapted to the customer’s requirements, who in return does not have the right to annul the contract. Terms of payment are without exception eight days, unless special agreement has been reached. If the customer has not paid the amount due within ten days of the date of payment, interest will be payable (without prior notice) from the date of payment, in pursuance of current valid interest legislation. A GBP 25.00 reminder fee will also be charged per interest invoice. E B Hosting LTD reserves the right to transfer claims to a third party, and E B Hosting LTD can also annul the contract and delete the customer’s domain/close the customer’s web space with immediate effect on late payment should it so choose. When refunding any payment, E B Hosting LTD reserves the right to debit an amount covering the bank-fees and administration costs concerning the refund.

4.6 Duration of subscription

A subscription is active until it is cancelled by one of the parties involved in pursuance of the above conditions.

4.7 Changes to subscriptions

A web space subscription can be changed to a higher-priced subscription type at any time. Any subscription fee already paid will be deducted from the price of the new subscription. Changes to a lower-priced subscription type can only be effected from the end of a subscription period, and only if the customer has given notice of this at least 60 days before the expiry of the current subscription period.

4.8 Transfer

In connection with the sale or other transfer of all or significant portions of E B Hosting LTD’s activities or assets,  E B Hosting LTD  has the right wholly or partly to transfer to a third party the customer’s subscription(s), as well as E B Hosting LTD ‘s rights and obligations according to the Terms and Conditions without the customer’s consent.

4.9 Changes in conditions

E B Hosting LTD’s sales and delivery conditions can be changed at 45 days’ notice.

4.10 Third party malfunctions and force majeure

Apart the above, E B Hosting LTD cannot be held liable for damages when interruptions, malfunctions, damage etc. is out of E B Hosting LTD’s control. This includes lightning, flooding, fire, war, acts of terror, industrial action and lockouts (including among E B Hosting LTD’s own staff), overloading of the Internet, malfunctions in other networks, third party malfunctions, system breakdowns, or other form of force majeure.

4.11 Complaints procedure

A complaint about a product or service purchased from E B Hosting LTD may be submitted to the European Commission’s online dispute resolution portal: http://ec.europa.eu/odr. By filing a complaint, please provide our email  address:

service@easy-business-hosting.co.uk

4.12Venue and choice of law

Any disputes and discrepancies will be decided exclusively by the ordinary UK courts and in pursuance of UK law.